Paralegal/Quality Assurance Analyst I

Excellent earning potential in a profitable, growing company!

About Us

Founded in 1999, we are a team of business people who are passionate about helping plaintiffs’ attorneys get even better results for their clients, mainly through our Case Expense Funding product. As 7th Amendment Advocates, we are always looking for ways to encourage, educate and support our law firm clients as they pursue justice on their clients’ behalf. The company subscribes to a policy of equal opportunity.

Our Mission

To help an ever-increasing number of plaintiff lawyers get even better results for their clients

The starting wage rate for this position is $21.12 to $25.30 depending upon experience.

We offer an excellent benefits package including health, dental, and vision insurance coverage through Blue Cross Blue Shield of Tennessee. Employee and Company share the cost. Two times your annual salary life insurance (company paid); Short-Term and Long-Term Disability insurance (company paid); Flexible Spending Account for Unreimbursed Medical Expenses and Dependent Care Expenses, 401(k) with company match (max 4%) beginning on day one; 20 Paid Time Off (PTO) days pro-rated in the first year.

Among the many ways Advocate Capital rewards its employees, we offer:

Annual cash bonus - Participation in the Pinnacle Financial Partners, Inc. (parent company) Cash Incentive Plan. With respect to the Annual Cash Bonus, this award is subject to the terms and conditions of the Pinnacle Incentive Plan.

Restricted Share Award - Potential future equity compensation in the Pinnacle Financial Partners, Inc. 2018 Omnibus Equity Incentive Plan. Grant date will be set as of the date of Board approval.

Job Summary

The Quality Assurance Analyst I (QAA) carries out Quality Assurance Reviews (QAR) for small to mid-size clients. QARs are annual reviews with clients that ensure credit/case funding compliance and proper utilization of credit. The QAR involves reviewing case documents, interviewing clients, as well as validating case status via outside sources (i.e. court websites). Once the QAR is complete, the Quality Assurance Analyst I creates a report of findings presented internally to the Credit Committee and account manager. The QAA I also issues a results letter that is shared with the client. Additionally, the QAR is used as a customer service touchpoint between ACI and its clients. The company works remotely from home.

Job Responsibilities

o Prepare case selection list, which is a representation of the client’s funded cases.

o Compile and carefully review documents from clients, including court pleadings, correspondence, detailed case expense ledgers, and fee agreement/client contracts

o Conduct online research via court’s website, PACER, and Westlaw. Make direct calls to the court clerk’s office, or, contact client for clarifying information.

o Analyze court documents to ascertain the status of a case.

o Compile draft of findings to review with client during interview.

o Conduct professional telephone interviews with clients to receive follow-up information on the requested documentation and information regarding practice operations.

o Seek candid client feedback regarding customer service.

o Produce a timely, detailed, and accurate Quality Assurance Review Report outlining the client’s results. Distribute results to credit committee, leadership, and assigned Account Manager along with letter outlining results for client.

o Assist clients with issues or refer them to the correct department for assistance

o Convey information learned in QAR interviews to ECM or other departments to help clients have a better experience, utilization

o Prioritize workload to timely complete reviews for accounts with opportunities, increase requests, etc.

• Special projects and other duties as assigned by leadership.

• Complete assigned LinkedIn Learning classes and required PNFP classes

• Participate in updating Department Procedures

• Participate in training new teammates

• Help facilitate Department events

Job Qualifications

• Associates’ degree in Pre-Law coursework or paralegal certification preferred. High school diploma required.

• 1 – 3 years conducting legal research, actual experience in a tort litigation practice (plaintiff preferred), or performing quality assurance duties.

• Intermediate skills in Adobe and Microsoft Office applications, specifically Excel and Word and Outlook.

• Experience with Salesforce preferred.

Role-related Competencies

· Organization Skills

· Detail Orientation

· Communication and Client Service Skills

· Legal Intellect and Research Acumen

· Critical Thinking and Analytical Skills

Job Type: Full-time

Pay: $21.12 - $25.30 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Travel requirement:

• No travel

Work Location: Hybrid remote in Nashville, TN 37228